Services

Through in-depth Requirement Analysis we define the client’s expectations from the product of their choice from Oracle Utilities suite i.e. CC&B, MDM, C2M & CCS application that is to be implemented or upgraded. Our team of experts support in analyzing, documenting, validating and managing software, system or business requirements.

A customer portal is an online application that allows customers to access information and services by interfacing it with CC&B. The idea behind a portal is to provide customers with resources that can be used around the clock, as well as make it possible to receive support as and when needed with no waiting in the queue to be served. This reduces the pressure on the call center as well.

Our technical experts have helped our clients to develop their own or implement off-the-shelf Customer Portals to serve their customers better with one of the Oracle Utilities products.

Our experienced consultants have been working in the Oracle Utilities market since when CC&B, a leading provider of revenue and operations management software for utilities industry was a product of SPL WorldGroup. In November 2006, Oracle acquired SPL WorldGroup.

Our experts brings rich experience of implementations and upgrades of Oracle Utilities CC&B, MDM, C2M & CCS and have seen the product journey from Cobol to Java to Groovy.

Our team has excellent and mostly Oracle certified pool of resources who can provide Oracle Utilities CC&B, MDM, C2M & CCS 

• Functional & Configuration Expertise.
• Technical expertise including Interfaces & Enhancements.
• Change Management expertise including the Training documentation.
• Teating Expertise.
• Conversion Expertise.

We provide a range of IT consulting & advisory services to Utility Service Providers (USPs) for hydro, water & waste water, gas, central heating & cooling and sub-metering who require specialized other utility service providers who require specialized advice on CIS system selection, system upgrades, business process documentation, writing RFPs, vendor selection, testing strategies, new CIS system implementations and managed services.

Our business advisors are involved in all evaluation processes because they possess the required industry knowledge and business expertise in the best operational practices and knowledge of the right set up tools, techniques and resources currently being used in the market.

Our seasoned technical architects work with you to bring clarity to IT projects by creating strategies that address your concerns around system architecture including database and application, solution designing and more. We help you define clear, comprehensive goals and engineer meaningful solutions so you can truly make digital real.

We provide onsite and offshore resources to you to address your system testing needs. Our testing team has helped our clients by providing excellent system testing services including Unit Testing, FAT, SIT and UAT support without compromising on the quality or timeline of the testing phase and have an excellent track record for timely closure of the testing phase in different projects.

Our Data Conversion experts have migrated data of millions of customers from 25 to 30 years old legacy flat-file based systems to state of the art Oracle Utilities platform for various different clients from 2004 till date.

We provide onsite and offshore trainers to you to address your Change Management needs. Our trainers have helped our clients by providing excellent training documentation, Change Management guidelines, End User Trainings, ‘Train the Trainer’ workshops without compromising on the quality or project timeline.

We provide a range of IT consulting & advisory services to businesses e.g. hydro, water, gas and other utility service providers who require specialized advice on CIS system selection, system upgrades, business process documentation, writing RFPs, vendor selection, testing strategies, new CIS system implementations and managed services.

Our business advisors are involved in all evaluation processes because they possess the required industry knowledge and business expertise in the best operational practices and knowledge of the right set up tools, techniques and resources currently being used in the market.

Our experienced Project and Program Management team has served our clients while working with the client’s Management and Oracle’s PMO and delivering projects with aggressive project schedule.

Our PMs have worked with various utility clients and bring a wealth of experience and knowledge per the recommended guidelines from the Project Management Institute to lead and manage a successful project delivery of multimillion dollars.

We provide post go-live operational support to our clients as part of Managed Services through Annual Maintenance Contracts (AMS). As part of the Operational Support we provide product support, training to the new hires, help clients to do a smooth knowledge transfer, fix defects and address change requests. We also work with the client to get their Service Requests logged with Oracle for any Product bugs and test latest patches from Oracle before apply them in the Production env.

Upgrading is the process of replacing a product with a newer version of the same product. Updates are common in Oracle Utilities world. While doing upgrade projects our focus is to

• Accelerate time to add value with less risk
• Improve delivery efficiency
• Lower cost through automated processes
• Deliver faster adoption of the latest features and functionality